Frequently Asked Questions

How do I access the videos after the filming session?

Our editors take about 1 to 2 weeks to fully edit your video once the filming session is complete. We will then email you letting you know when we’ve uploaded your videos. Then simply log into your portal and all the content will be there!

Do I need to have a location to film at or do you provide one?

We can film at whatever location your feel comfortable in or we have studio sets meant to mimic a cozy and warm home space where you and your family can feel at ease.

How far in advance do I need to book?

Our current lead time is 4 to 7 days so we recommend contacting us a week in advance.

Will the videographers be shown or heard in my final video?

No. Our videographers are there to capture settings and people in their truest format, however the more you communicate with them, the more accurate they will be. Feel free to be natural and chatty with them, but be rest assured the video is all about you.

What will you do with the videos if I choose not to have lifetime access?

We will store the data in a secure vault, like other ancestry organizations, so that if future generations would like access we can grant it to them with your permission.

Will you cover unique filming ideas not specifially outlined?

We are always willing to work with you to capture everyday moments or special events. Contact us to speak with an expert today!

Ask Your Question

Email adrdress

Call Us Today!

(385) 224-5617